AI-Driven Complaint Management System

Citizens Complaint is important information reflecting citizen's sound. Our main objective of the organization is to give valuable and productive feedback to the citizens. The design we proposed for an AI-driven logging portal will have the strength to minimize citizens' worry and additionally, it can inspire people to promote our country by logging complaints on our website. In this paper, we propose a new model that is an AI-driven logging portal where we try to improve communication between citizens and government, and we try to make transparent communication to make your country a better place to live. There are different services for different types of complaints in your web portal. These services are used by numerous citizens on basis of their grievances. We have created a framework that can recognize citizens' problems and provide timely feedback to citizens. This system can recognize grievances by identifying and commenting on each complaint that has been raised. The concern of citizens is treated according to the priority in this portal. That is a problem depending on the seriousness of the situation that will be prioritized.