对话
满足
社会化媒体
积极倾听
心理学
潜在Dirichlet分配
计算机科学
万维网
数据科学
社会心理学
沟通
人工智能
主题模型
作者
Yu Leung Ng,Zhihuai Lin
标识
DOI:10.1016/j.chb.2022.107326
摘要
This study utilized ecologically valid social media data to identify motivations and relevant topics regarding the interaction with conversational artificial intelligence (AI) in a natural setting through investigating user conversations on Reddit, a social mediated community of practice. By applying the latent Dirichlet allocation approach, this study extracted conversation topics in six subreddit communities among users of AI–powered virtual assistants (Apple Siri, Amazon Alexa, and Google Assistant) and the corresponding smart speakers (Apple HomePod, Amazon Echo, and Google Home), and investigated changes in the conversation topics over time. Findings showed six themes of conversation topics, i.e., functional gratification, hedonic gratification, social gratification, settings, problems encountered, and connections between devices. A large volatility of the conversation topics over time was found. The results implied that members in subreddit communities share their motivations for interacting with conversational AI and collaboratively discuss the relevant issues and problem solving to learn how to practice better.
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