ARTIFICIAL INTELLIGENCE IN TRANSFORMING HRM PROCESSES WITHIN ORGANIZATIONS

In today’s rapidly evolving workplace, continuous technological advancements are reshaping organisational dynamics and employee interactions. This study examines the adoption of Artificial Intelligence (AI)-enabled technologies for transforming Human Resource Management (HRM) processes within organisations. We conducted a systematic literature review using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) framework, analysing 57 papers out of 238 sourced from the Scopus database. Our findings highlight AI’s significant research focus in recruitment and performance management, with additional applications in learning and development, and reward and recognition management. Drawing from the literature review and building on technology adoption models, we develop a framework to promote AI integration in HRM. We discuss how AI can improve core HR functions and outline critical success factors for its effective implementation.