Politeness in Chinese Face-to-Face Interaction

Preface Acknowledgements Introduction: How Polite are the Chinese? Do I Know You? Inside and Outside Relationship in Politeness Behavior You are my Friend Building of Connection in a Business Setting Who is the Boss? Hierarchical Structure in an Official Setting You don't know what you want Conflicting Factors in a Family Setting What really is Chinese Politeness? A Situation-Based Approach to Politeness