Behavioral Perspective on BIM Postadoption in Construction Organizations

Due to inadequate use of building information modeling (BIM) at the individual level, many construction organizations have failed to realize the full benefits of BIM use, even in the postadoption stage. In this paper, BIM postadoption usage behaviors are classified into two categories: exploitation and exploration. To investigate whether and how confirmation, satisfaction, and perceived usefulness influence BIM usage behaviors, the expectation-confirmation model (ECM) of information technology (IT) continuance was adapted for an empirical study, and personal innovativeness with IT (PIIT) was incorporated as a moderator. A questionnaire survey was conducted, and 151 samples from nine companies were used in the analysis. The survey results revealed that (1) the effects of confirmation on BIM usage behaviors are mediated by perceived usefulness and satisfaction; (2) exploitation and exploration are intrinsically motivated by satisfaction and extrinsically motivated by perceived usefulness; and (3) PIIT enhances the positive effect of satisfaction on exploration. This research contributes to BIM adoption literature by focusing on postadoption usage behaviors and highlighting their diversity. Furthermore, this research has implications for understanding the influence mechanisms of exploitation and exploration and for adapting ECM in the context of BIM use. Suggestions are provided for ways that managers can encourage exploitation and stimulate exploration to realize the full value and potential of BIM.