Spring back into shape: how responsible artificial intelligence awareness enhances employees’ digital security resilience

Purpose This study aims to discover the intricate associations between responsible artificial intelligence awareness, corporate digital responsibility embeddedness, responsible human-artificial intelligence collaboration and digital security resilience among employees in Vietnam, with a focus on the moderating role of ego-resilience. Design/methodology/approach Using a quantitative approach, this study gathered 396 survey responses from employees, with the data assessed through structural equation modeling. Findings This study highlights five dimensions of responsible artificial intelligence awareness at the employee level: accountability, responsibility, transparency, explorability and exploitability. The results indicated the direct and mediating pathways of certain cognitive demands (responsible artificial intelligence awareness), attitudes (corporate digital responsibility embeddedness) and behaviors (responsible human-artificial intelligence collaboration) to heighten digital security resilience. Ego-resilience is identified as a double-edged moderator that attenuates the efficacy of corporate digital responsibility embeddedness on digital resilience. Originality/value This study advances the literature by introducing a multidimensional concept of responsible artificial intelligence within digital resilience context. The study reveals five distinct patterns of responsible artificial intelligence awareness that enrich the existing framework by incorporating ambidexterity. In addition, based on norm activation theory, job demands-resource model, the resource-based view and the knowledge-based view, the study proposes a novel normative adapting mechanism to investigate the conditions within which employees might achieve digital security resilience.