互动性
计算机科学
直播流媒体
背景(考古学)
用户体验设计
人机交互
感知
用户参与度
万维网
多媒体
用户界面
移情
互联网隐私
心理学
古生物学
神经科学
精神科
生物
操作系统
作者
Hyorim Shin,Changhoon Oh,Na Young Kim,Hobin Choi,Boyoung Kim,Yong Gu Ji
标识
DOI:10.1016/j.chb.2023.107990
摘要
Live-streaming commerce is emerging as a novel and interactive form of media commerce, allowing consumers to partake in live shows, purchase products, and engage with hosts in real time. Despite its substantial growth potential, there is a dearth of research on user interaction with live-streaming commerce in the context of user experience (UX). To comprehend user engagement with this technology and explore avenues for UX enhancement, we devised a three-stage user study. First, we conducted a UX assessment of leading live commerce platforms, employing both a self-report questionnaire and eye tracking. This enabled us to ascertain users' perceptions of user interface (UI) and live-streaming commerce components as well as identify the most user-friendly UI design. Second, we examined frequent users' experiences via online focus group interviews (FGIs). Through these, we observed that users employ chat and reaction features to convey empathy, enjoy themselves, or obtain rewards, ultimately driving sustained engagement and interaction with live-streaming commerce. Finally, we evaluated the visual effects designed to boost interactivity and pleasurable experiences through the development of a live-streaming commerce prototype. We determined that visual effects encompassing serendipitous elements augment users' enjoyable experiences considerably during live-streaming commerce. Our findings provide valuable insights for practitioners aiming to refine live-streaming commerce interfaces and components to enhance UX.
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