客户参与度
意外事故
营销
业务
集合(抽象数据类型)
权变理论
关系营销
市场营销管理
知识管理
计算机科学
语言学
哲学
社会化媒体
程序设计语言
万维网
作者
Lena Steinhoff,Juanyi Liu,Xiaoling Li,Robert W. Palmatier
标识
DOI:10.1177/1069031x221099211
摘要
Relationship marketing managers around the world actively try to stimulate customer engagement because of its performance-enhancing effects. Research insights into how to engage customers, such that they voluntarily contribute their resources to support companies’ marketing efforts, almost exclusively pertain to individual, domestic markets. However, the prerequisites of customer engagement strategies naturally differ across country-specific market environments. Therefore, the authors develop a conceptual, comprehensive battery of cultural, institutional, societal, and economic country-level contingency factors (CISE indicators) as well as between-country psychic distances on those indicators. A set of 11 high-level research propositions aims to enhance marketing researchers’ and managers’ understanding of the contingencies of international customer engagement strategy effectiveness and customer engagement's performance ramifications. The analysis reflects the richness and complexity of potential contingency effects across the four CISE categories and encourages empirical research on their separate and joint effects.
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