Chat Bot Concept for a Social Pain Reliever

Communication is the key issue and essential for any success of any artificial intelligence (AI) based social systems, as customers will only accept such systems, when they can act like humans and provide supporting help for them. Social pain is a form of loneliness, which can be partly relieved by talking to people in a chatroom. In this paper we describe the concept of a chatbot how to respond to incoming messages. The concept was evaluated from experience of a chatroom attached to a system of live web cameras. The results show that the response needs to be separated into criteria based on ethics versus those of undetermined social dilemmas. Implications for further mid- or long-term applications are discussed.