From Assessment to Action: A Decision-Support Methodology for Digital Government Transformation

Digital technologies are reshaping the public sector, yet meaningful transformation requires more than technology adoption alone. A persistent gap in the literature is the absence of holistic approaches for assessing the digital government environment and translating assessment results into context-sensitive strategic action. Existing studies often examine isolated dimensions without fully considering the interdependence of human, organizational, governance, technical, financial, and legal factors. Moreover, many planning strategies are driven by digital trends rather than by evidence of governments’ actual readiness. This study addresses this gap by asking: how can governments holistically assess their digital environment and use that assessment to develop context-sensitive digital transformation strategies? In response, the study proposes an integrated decision-support methodology that combines the Digital Government Strategic Assessment (DGSA) and the Digital Government Planning Strategy (DGPS). DGSA evaluates six dimensions of the digital environment and measures readiness levels and the maturity of strategic objectives, while DGPS translates assessment results into targeted strategic actions. A digital platform supports implementation by digitizing assessment and planning and providing analytical capabilities for weighing key pillars. The study offers a holistic approach for evidence-based digital transformation and illustrates its application through a literature-based use case focused on government as a platform in Indonesia.