款待
组织文化
助人行为
组织承诺
心理学
酒店业
组织行为学
社会心理学
公共关系
业务
营销
旅游
政治学
法学
作者
Hee Jung Kang,James A. Busser,Lisa Cain
标识
DOI:10.1080/15256480.2023.2292213
摘要
This study examined the combination of individual (living a calling, employee well-being) and contextual factors (cooperative organizational culture) to provide a holistic view of their impact on helping behavior. Results demonstrated that cooperative organizational culture enhanced employees to live out their calling and bolstered employees’ helping behavior. The multi-group analysis found that cooperative organizational culture significantly influenced helping behavior only for female employees, while workplace well-being impacted helping behavior more for male employees. Based on organizational support theory, this study revealed the factors driving employee helping behavior and a further understanding of the role of gender in hospitality organizations.
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