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120 积分 2026-06-09 加入
The use of ChatGPT in service recovery: Compensating customers
2天前
已完结
Managing Critical Frontline Agent–Customer Interactions: The Role of Service Recovery Explanations Across Artificial Intelligence and Human Agents
2天前
已完结
The impact of power distance belief and relative status on service evaluations
2天前
已完结
Service recovery strategy in platform economy: a moderated-moderation model with compensation, punishment and aggregator’s effort
2天前
已完结
When and How Does Generative AI Outperform Human Agents in Service Recovery?
5天前
已完结
Mitigating Churn After Online Financial Fraud: The Value of Blame Attribution
26天前
已完结
From service failure to brand loyalty: evidence of service recovery paradox
1个月前
已完结
A time(ly) perspective of the service recovery paradox: How organizational learning moderates follow-up recovery effects
1个月前
已完结
Just Keep It: When and Why Returnless Product Returns Foster Brand Support
1个月前
已完结
People Reject Free Money and Cheap Deals Because They Infer Phantom Costs
2个月前
已完结
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