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10 积分 2025-09-20 加入
Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures
5个月前
已完结
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
5个月前
已完结
Abstract or concrete language style? How chatbots of online travel agencies should apologise to customers
5个月前
已完结
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