Lv1
40 积分 2026-04-22 加入
From Stranger to Someone: How Naming Creates Closeness and Buffers Chatbot Service Failure
8天前
已完结
I’m learning and improving! The impact of chatbot learning evidence on customer tolerance of chatbot service failure
12天前
已完结
Understanding the effect of dynamic congruence between chatbots’ facial expressions and messages in service recovery
12天前
已完结
All That Glitters Is Not Gold: How Others’ Status Influences the Effect of Power Distance Belief on Status Consumption
24天前
已完结
When and How Does Generative AI Outperform Human Agents in Service Recovery?
1个月前
已完结
Consumer forgiveness: A literature review and research agenda
1个月前
已完结
Customer Voice Behavior: A Systematic Review and Future Research Agenda
1个月前
已完结
Are Apologies Always the Best Policy? Apologies for Service Failures Backfire When Consumers Are Not Aware of the Failure
1个月前
已完结
Who sells it best? How streamer personality and product type shape consumer purchase intentions for near-expiry products
3个月前
已完结
Time flows, choices follow: Exploring how the timing of services shapes customer preference for service robots versus human employees
3个月前
已完结
皖公网安备34019202002308
