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48 积分 2026-04-22 加入
Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-hailing Service Failure Recovery
19分钟前
已完结
When Generative Artificial Intelligence Makes Mistakes: A Hybrid Approach to Service Recovery From “Me” and “You” Perspectives
7天前
已完结
Impact of task type and explanation of failure reasons on users’ willingness to forgive in generative artificial intelligence: cognitive neural mechanisms
14天前
已完结
Circular vs angular: “shaping” consumer responses to robot service failure
17天前
已完结
Algorithm‐Generated Identity Labeling Promotes Identity‐Consistent Product Preferences
19天前
已完结
Power Distance Belief and Impulsive Buying
27天前
已完结
The interactive influence of service recovery agent and language style on consumer forgiveness: mediation of perceived sincerity
1个月前
已完结
Forgive or forget? How anthropomorphism and failure severity shape customer experience with service robots
1个月前
已完结
From Stranger to Someone: How Naming Creates Closeness and Buffers Chatbot Service Failure
1个月前
已完结
I’m learning and improving! The impact of chatbot learning evidence on customer tolerance of chatbot service failure
1个月前
已完结
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