Lv6
1750 积分 2024-05-22 加入
Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic
8个月前
已完结
Exploring users' adoption intentions of intelligent virtual assistants in financial services: An anthropomorphic perspectives and socio-psychological perspectives
8个月前
已完结
Making conversations with chatbots more personalized
8个月前
已完结
Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases
8个月前
已完结
Online relationship marketing
8个月前
已完结
Warmth or competence? Understanding voice shopping intentions from Human-AI interaction perspective
8个月前
已完结
Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure
8个月前
已完结
Apologizing with a smile or crying face? Exploring the impact of emoji types on customer forgiveness within chatbots service recovery
8个月前
已完结
The robo bias in conversational reviews: How the solicitation medium anthropomorphism affects product rating valence and review helpfulness
8个月前
已完结
Double-sided messages improve the acceptance of chatbots
8个月前
已完结
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