| 标题 |
Apologies combined with other crisis response strategies: Do the fulfillment of individuals' needs to be heard and the timing of response message affect apology appropriateness? |
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期刊:Public Relations Review 作者:Woo Jung Im; Sungbin Youk; Hee Sun Park 出版日期:2021-03-01 |
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(2025-6-4)