| 标题 |
Consumer response to emotion-expressing artificial intelligence in customer services: the role of brand relationship norms and expectation (dis)confirmation |
| 网址 | |
| DOI | |
| 其它 |
期刊:Asia Pacific Journal of Marketing and Logistics 作者:Qi Yao; Min Tang; Kevin J. Zeng; Morgan Yang; Cheng Lu Wang 出版日期:2026-08-28 |
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(2025-6-4)