Workplace spirituality and service-oriented performance via work engagement in public organizations: the moderating role of service climate

ABSTRACTAlbeit the importance of workplace spirituality, public management research paid little attention to investigating its outcomes. Therefore, our study aims to examine the relationships between workplace spirituality and public employee service-oriented in-role performance and service-oriented organizational citizenship behaviour (OCB) through the mediation of work engagement. Data were collected from 426 employees and their managers from two municipalities in Jordan. Results demonstrated that work engagement mediates workplace spirituality and service-oriented in-role performance and service-oriented OCB. Service climate, as a moderator, strengthens such relationships. These findings advance workplace spirituality research and equip public managers with practical strategies to promote service-oriented performance.KEYWORDS: Workplace spiritualitywork engagementservice climateservice-oriented in-role performanceservice-oriented organizational citizenship behaviour Data availability statementThe data that support the findings of this study are available on request from the corresponding author. The data are not publicly available due to privacy or ethical restrictions https://authorservices.taylorandfrancis.com/data-sharing/share-your-data/data-availability-statements/?_gl=1*ibg4b*_ga*NDc1NjcyNDEzLjE2ODk5MjYxODQ.*_ga_0HYE8YG0M6*MTY4OTkyNjE4NC4xLjEuMTY4OTkyNjIwMy4wLjAuMA..&_ga=2.262029261.1138040009.1689926184-475672413.1689926184.Disclosure statementNo potential conflict of interest was reported by the author(s).Informed consentInformed consent was obtained from participants included in the study.Supplementary materialSupplemental data for this article can be accessed at https://doi.org/10.1080/14719037.2023.2239245.Additional informationFundingThe authors have no relevant financial or non-financial interests to disclose.