Using a Technology Acceptance Model to Empirically Examine Chinese Consumers’ Intention to Use Intelligent Express Lockers

This research aims to investigate what factors mainly affect consumers'acceptance of intelligent express lockers and intent to use. To answer the research question, the technology acceptance model (TAM) is employed. We collected data from a professional business survey platform in China. By adopting TAM, we examine the factors that affect the continuous use intention of intelligent express lockers. For example, location-based accessibility and privacy were found to have a positive effect on perceived ease of use and usefulness. However, intelligent express locker service provider's responsiveness does not significantly affect perceived ease of use and usefulness. Moreover, perceived usefulness and perceived ease of use positively affect continuous use intention.