Business Process Re-Engineering of a Maritime Car Terminal: Changing from Inbound to Outbound Intermodal Node in Finished Vehicle Logistics (FVL)

Abstract This article presents a broad perspective on a maritime car terminal’s role in finished vehicle logistics with an aim to elaborate the process when a terminal changes its role from an inbound intermodal node to an outbound intermodal platform. Through the analysis of the maritime car terminal in Koper that occupies the 9 th position among top European ports in handling light vehicles, a comprehensive view of process re-engineering is provided. The research analyses specific inbound and outbound processes and real-time decisions that influence the terminal’s productivity and satisfies stakeholders’ business expectations. The proposed business process re-engineering (BPR) model for an outbound car terminal highlights the directions of future management decisions to position the terminal as an export oriented intermodal node. The article offers a theoretical and practical contribution to efficient FVL management.