Integrated management systems as a key facilitator of occupational health and safety risk management: A case study in a medium sized waste management firm

Abstract The positive impact of introducing Occupational Health & Safety (OH&S) standards at the organization level is recognized by governments, employers and workers. Nevertheless, the knowledge on its effective use in Small and Medium-Sized Enterprises is still limited. This case study aims to provide a better understanding of how the implementation of Integrated Management Systems (IMSs) influences the improvement of OH&S risk management process in medium-sized business. Particular attention was given to employees’ awareness about risk management effectiveness. The study was conducted in a company working in the area of solid waste treatment certified in 2009 with an IMSs for Quality, Environment, Occupational Health and Safety. The evolution of accidents before and after the implementation of the IMSs was analyzed and a questionnaire was used to capture the perceptions of the technicians on the risk management system. The questionnaire was answered by 16 technicians of the company from different departments and in a second phase were conducted interviews with the Chief Executive Officer and the Technician responsible for the Management System. Finally, it was proved that there was an improvement in the record of occupational accidents and that the IMSs brought a greater involvement of workers in risk management activities, but their participation has not yet reached the desired level.