Evropská excelence modelu evropské nadace pro řízení kvality (EFQM) a české organizace

Total Quality Management (TQM) is an approach that seeks to improve the performance and quality of organizations. It is a continuous process of increasing the quality of production by reducing waste. The EFQM (European Foundation for Quality Management) Excellence Model is an implementation to measure this approach, well known for European quality awards worldwide. There are many levels to obtain the Global Awards from the Foundation. These levels, points, and certificates are very important to be on the Finalist list and obtain the Global Award Winner and Prize Winner. Different publications showed that the award-winner organizations perform better and achieve significantly better results than their competitors. Up to now, research has not been conducted about these levels and quality certificates. Therefore, this study filled the gap and investigated the impacts of the quality certificates from the EFQM Model at Czech organizations.