DETERMINANTS AND OUTCOMES OF EMPLOYEE ENGAGEMENT: A COMPARATIVE STUDY IN INFORMATION TECHNOLOGY (IT) SECTOR

Employee Engagement refers to employee's involvement in work and his commitment to the vision, mission and goals of the organization. Both employer and employee have an active role to play in cultivating engagement. The present research proposes to identify the determinants and outcomes of employee engagement in Information Technology sector. On the basis of secondary research, five determinants - job role, organizational support, rewards & recognition, training & development and leadership & planning, and three outcomes - organizational commitment, organizational citizenship behavior and employee satisfaction have been taken as variables of employee engagement in the study. 200 employees (100 each) from two companies were administered a structured questionnaire on determinants and outcomes of employee engagement and data was analyzed using SPSS package. Findings indicate that job role, rewards & recognition and leadership & planning are strong determinants of employee engagement and further, employee engagement results in organizational citizenship behavior, employee commitment