Disaster or opportunity? How COVID-19-associated changes in environmental uncertainty and job insecurity relate to organizational identification and performance.

组织识别 心理学 心理信息 鉴定(生物学) 组织公民行为 社会心理学 工作表现 组织承诺 社会认同理论 工作(物理) 组织氛围 工作满意度 政治学 梅德林 社会团体 工程类 生物 机械工程 法学 植物
作者
Huiwen Lian,Jie Kassie Li,Chenduo Du,Wu Wen,Yuhuan Xia,Cynthia Lee
出处
期刊:Journal of Applied Psychology [American Psychological Association]
卷期号:107 (5): 693-706 被引量:43
标识
DOI:10.1037/apl0001011
摘要

The coronavirus disease 2019 (COVID-19) pandemic continues to create tremendous uncertainty in workplaces. Building on a social identity perspective, this study develops and tests a model of how and why COVID-19-associated uncertainty affects employee work outcomes. The model differentiates uncertainty as either internal (job insecurity) or external (perceived environmental uncertainty) to the organization and reveals their different effects on employee organizational identification, which positively affects employee work outcomes (work effort, organizational citizenship behavior, and performance). With a latent change score to model intraindividual changes, we found that increases (or decreases) in job insecurity before versus during the pandemic related to subsequent decreases (or increases) in organizational identification, whereas increases (or decreases) in perceived environmental uncertainty before versus during the pandemic related to subsequent increases (or decreases) in organizational identification; increases (or decreases) in organizational identification then related to increases (or decreases) in positive work outcomes. These findings complement existing theoretical views that uncertainty typically leads to poor performance by inducing anxiety, and that organizational identification suffers during a crisis such as COVID-19. In turn, this research offers practical implications to help organizations avoid discouraging and even encourage greater organizational identification and performance during crises. (PsycInfo Database Record (c) 2022 APA, all rights reserved).
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