Before you send that: Comparing the outcomes of face-to-face and cyber incivility.

The increasing use of information and communication technologies has allowed for a new type of incivility known as cyber incivility.This study investigated the incidence and outcomes of incivility committed face-to-face and online.Incivility has been associated with job satisfaction, burnout, turnover intentions, and neuroticism.This study compared the correlations of face-to-face and cyber incivility with the aforementioned organizational outcomes.Data were collected from 231 participants who completed an online survey asking about the aforementioned work outcomes and face-to-face and cyber incivility.Demographic information such as age, race, gender, job tenure, supervisory responsibilities, and average number of hours worked per week was also collected.Pearson Product-Moment correlations revealed that face-to-face and cyber incivility were both significantly correlated with each of the work outcomes consistent with previous research.Fisher's r-to-z transformations showed that face-to-face incivility was more strongly correlated with job satisfaction, burnout, turnover intentions, and neuroticism than cyber incivility.Both face-to-face and cyber incivility have negative implications for organizations and should be addressed.