Understanding the effect of discrimination in the workplace

Purpose The purpose of this paper is to examine the effects of discrimination in the workplace; and to draw general lessons, which might help to develop appropriate policies to reduce discrimination in the workplace setting. Design/methodology/approach A mixed‐methods approach was used in the research, which consisted of self‐administrated questionnaires ( n = 115), in‐depth interviews ( n = 10) and group consultations ( n = 20). Findings The paper provides empirical evidence that workers continue to face subtle forms of discrimination despite the implementation of numerous Employment Acts, designed to protect employees from unequal treatment due to their gender or ethnic origin. Workers' perceptions of discrimination were found to be positively associated with increased stress, intentions to seek new employment positions, and decreased satisfaction, commitment and citizenship behaviours. More education and awareness, coupled with changing managers' and employees' attitudes, perceptions and behaviours in today's organizations, are important strategies in tackling discrimination and promoting a more diverse workforce. Originality/value This paper brings together a number of important themes, highlighting and synthesising the complex relationship between discrimination and its manifestations, and its impact on discriminated‐against individuals and groups in terms of access to, and progression within, the labour market. Research assistants from the target group were employed. This innovative research method not only enabled authors to get closer to the knowledge and experience of the target groups in relation to the barriers affecting these groups but also empowered them and enhanced the research.