Part 1: Getting Your Bearings Chapter 1: What Is a Case Study? Chapter 2: Case Study and Research Design Chapter 3: Models of the Whole Chapter 4: Ensuring Quality in Your Case Study: What's Important? Part 2: Getting Down to Doing It Chapter 5: Kinds of Case Studies: Finding Your Case Chapter 6: Your Purpose Chapter 7: Your Approach Chapter 8: Your Process Part 3: Getting On With It and Finishing Chapter 9: Out in the Field: Some Ways to Collect Data and Evidence Chapter 10: A Toolkit for Analyzing and Thinking Chapter 11: Writing Your Study Chapter 12: The Fancy Stuff: Generalization, Induction, Abduction, Phronesis and Theory