Automation in social security: Implications for merits review?

Abstract This paper reviews illustrative aspects of the introduction of artificial intelligence into Australian social security's (Centrelink) original decision making and merits review. The review highlights the complexity and nuanced character of evaluating greater reliance on artifical intellignce over human decision‐making systems. It argues that technological change is inevitable, and is not necessarily either an unadulterated boon or bane, but calls for careful planning and a comparative assessment of the benefits and limitations of artificial intelligence versus human systems. In social security, it is concluded that particular attention should be given to avoiding discrimination against citizens who are technology poor or otherwise vulnerable.