社会化媒体
动态能力
社交媒体分析
分析
竞争优势
竞争情报
商业智能
知识管理
数据分析
结构方程建模
业务
数据科学
中小企业
计算机科学
营销
万维网
数据挖掘
机器学习
财务
作者
Abdeslam Hassani,Elaine Mosconi
标识
DOI:10.1016/j.techfore.2021.121416
摘要
Dynamic capability is an emerging field for firms facing a turbulent environment. Previous studies highlight that firms with little dynamic capabilities to enhance organizational performance face many survival challenges. This study proposes how small and medium enterprises (SMEs) can enhance their dynamic capabilities through learning mechanisms such as social media analytics and competitive intelligence processes that include the planning, collection, analysis, and dissemination of information. Specifically, this study focuses on the effects of social media analytics on four phases of competitive intelligence to improve the dynamic capabilities within manufacturing SMEs. Social media analytics are better used in certain large companies but less acknowledged in SMEs. However, limited empirical studies have used the dynamic capabilities approach and examined the causal links between social media analytics and competitive intelligence processes. A survey was conducted among 140 manufacturing SMEs in Quebec to obtain a better understanding of this relationship. Accordingly, a closed-structured questionnaire was distributed to the SMEs’ chief executive officers and managers. The data collected were analyzed using structural equation modeling. Our research findings show that social media analytics positively affect four phases of competitive intelligence, especially the phases of collection and analysis.
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