Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

Preface. Acknowledgments. PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD. Chapter 1: Introduction to the Balanced Scorecard. Chapter 2: Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors. PART TWO: POURING THE FOUNDATION FOR BALANCED SCORECARD SUCCESS. Chapter 3: Before You Begin. Chapter 4: Training and Communication Planning for Balanced Scorecard Success. Chapter 5: Mission, Values, and Vision. Chapter 6: Strategy: The Core of Every Balanced Scorecard. Chapter 7: A Balanced Scorecard within Your Performance Management Framework. PART THREE: DEVELOPING YOUR BALANCED SCORECARD. Chapter 8: Developing Performance Objectives on a Strategy Map. Chapter 9: Performance Measures, Targets, and Initiatives. PART FOUR: MAXIMIZING THE EFFECTIVENESS OF THE BALANCED SCORECARD. Chapter 10: Creating Alignment by Cascading the Balanced Scorecard. Chapter 11: Linking Resource Allocation to the Balanced Scorecard. Chapter 12: Reporting Results. Chapter 13: The City of Charlotte: A Balanced Scorecard Success Story. Chapter 14: Sustaining Balanced Scorecard Success. Glossary of Key Balanced Scorecard and Performance Management Terms. Index.