Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value

The business value of information technology (IT) has been debated for a number of years. While some authors have attributed large productivity improvements and substantial consumer benefits to IT, others report that IT has not had any bottom line impact on business profitability. This paper focuses on the fact that while productivity, consumer value, and bush ness profitability are related, they are ultimate1 Allen Lee was the accepting senior editor for this paper. 2 An earlier version of this paper appears in the