概念化
生态系统服务
背景(考古学)
服务(商务)
知识管理
概念框架
业务
环境资源管理
计算机科学
生态系统
社会学
营销
生态学
经济
地理
生物
人工智能
考古
社会科学
作者
Pennie Frow,Janet R. McColl‐Kennedy,Adrian Payne,Rahul Govind
出处
期刊:European Journal of Marketing
[Emerald (MCB UP)]
日期:2019-12-03
卷期号:53 (12): 2657-2691
被引量:79
标识
DOI:10.1108/ejm-07-2018-0465
摘要
Purpose This paper aims to conceptualize and characterize service ecosystems, addressing calls for research on this important and under-researched topic. Design/methodology/approach The authors draw on four meta-theoretical foundations of S-D logic – resource integration, resource density, practices and institutions – providing a new integrated conceptual framework of ecosystem well-being. They then apply this conceptualization in the context of a complex healthcare setting, exploring the characteristics of ecosystem well-being at the meso level. Findings This study provides an integrated conceptual framework to explicate the nature and structure of well-being in a complex service ecosystem; identifies six key characteristics of ecosystem well-being; illustrates service ecosystem well-being in a specific healthcare context, zooming in on the meso level of the ecosystem and noting the importance of embedding a shared worldview; provides practical guidance for managers and policy makers about how to manage complex service ecosystems in their quest for improving service outcomes; and offers an insightful research agenda. Research limitations/implications This research focuses on service ecosystems with an illustration in one healthcare context, suggesting additional studies that explore other industry contexts. Practical implications Practically, the study indicates the imperative for managing across mutually adapting levels of the ecosystem, identifying specific new practices that can improve service outcomes. Social implications Examining well-being in the context of a complex service ecosystem is critical for policymakers charged with difficult decisions about balancing the demands of different levels and actors in a systemic world. Originality/value The study is the first to conceptualize and characterize well-being in a service ecosystem, providing unique insights and identifying six specific characteristics of well-being.
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