Public Trust and Acceptance for Concepts of Remotely Operated Urban Air Mobility Transportation

There is building interest within industry and government to enable Urban Air Mobility (i.e., air-taxies). One concept envisions remotely piloted aircraft, yet it is unclear how this will impact public trust and acceptance. Method: Two hundred participants read vignettes describing remotely-piloted UAM operations and then responded to a series of questionnaires. The study employed a one-way between-subjects design manipulating five levels of Pilot-in-Command Distance: Onboard Pilot; Remote Control Pilot; Dedicated Remote Operator; Remote Operator; System Manager. Results: The Remote Control Pilot group indicated they would be less likely than the Onboard Pilot group to use UAM, based on the mediating effect of trust in the automation. The Remote Control Pilot and Remote Operator groups indicated they would be less likely to use UAM than the Onboard Pilot group, based on the mediating effect of trust in the remote pilot/operator. Conclusion: Trust in UAM automation and remote pilots/operators will likely affect public acceptance of UAM.