What robots can teach us about intimacy: The reassuring effects of robot responsiveness to human disclosure

Perceiving another person as responsive to one's needs is inherent to the formation of attachment bonds and is the foundation for safe-haven and secure-base processes. Two studies examined whether such processes also apply to interactions with robots. In both studies, participants had one-at-a-time sessions, in which they disclosed a personal event to a non-humanoid robot that responded either responsively or unresponsively across two modalities (gestures, text). Study 1 showed that a robot's responsiveness increased perceptions of its appealing traits, approach behaviors towards the robot, and the willingness to use it as a companion in stressful situations. Study 2 found that in addition to producing similar reactions in a different context, interacting with a responsive robot improved self-perceptions during a subsequent stress-generating task. These findings suggest that humans not only utilize responsiveness cues to ascribe social intentions to robots, but can actually use them as a source of consolation and security. We examined whether robot responsiveness affects human perceptions and behavior.A responsive robot elicited approach behavior and desire to use it under stress.Humans perceived a responsive robot as more competent, sociable, and responsive.Perceived responsiveness, in turn, improved self-perceptions during a stressful task.Humans may ascribe social intentions to robots and use them as a source of security.