公共部门
精益六西格玛
卓越运营
背景(考古学)
卓越
业务
公共关系
政府(语言学)
独创性
六西格玛
公共价值
新公共管理
营销
经济
精益制造
政治学
社会学
定性研究
经济
社会科学
哲学
古生物学
法学
生物
语言学
作者
Jiju Antony,Bryan Rodgers,Elizabeth A. Cudney
出处
期刊:International Journal of Quality & Reliability Management
[Emerald (MCB UP)]
日期:2017-10-02
卷期号:34 (9): 1402-1411
被引量:49
标识
DOI:10.1108/ijqrm-08-2016-0127
摘要
Purpose Lean Six Sigma (LSS) as a process excellence has been widely adopted in both manufacturing and service organizations; however, its application in the public sector has not been widely explored. Is LSS still a myth or reality in our public sector organizations? The purpose of this paper is to make an attempt to debate about the use of LSS and its potential applications in the public sector context. Design/methodology/approach The initial approach is to critically evaluate the role of LSS in various public sector contexts, followed by showcasing four case studies from four different public sector settings: higher education, police service, public hospital and local government. Findings LSS methodology can be embraced by all public sector organizations to create efficient and effective processes to provide enhanced customer experience and value at reduced operational costs. Research limitations/implications This paper seeks to contribute to and broaden the limited body of evidence of the applicability of LSS to public sector organizations and identifies areas for further research and review. Practical implications LSS will continue to grow across many public sector organizations in Europe and other parts of the world over the forthcoming years. However, what will eventually determine if LSS is viewed by public sector organizations as just a passing management fad or not largely depends on the leadership and success of its execution. If LSS is deployed in its true sense across the public sector organizations at a global level, the hard cash savings generated can reach several billions. Originality/value The paper yields an immense value to both research scholars and practitioners who are engaged in the introduction of LSS as a business process improvement strategy to achieve and sustain competitive advantage. Moreover, this paper makes an attempt to dispel the myth of LSS which have been quite prevalent in many public sector organizations around us today.
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