Effective Standardization Management in Corporate Settings

Many companies have embarked on IT standardization initiatives with specific benefits in mind, but some projects fail dramatically whereas others are very successful. Our research suggests that successful standardization projects require good governance and management across distinct lifecycle phases: selection, implementation, and use and change. We present a case study from a financial services company to demonstrate effective practices that have led to significant financial benefits, to improved service delivery and support, and to a more stable IT environment.