The effect of trust and risk perception on citizen's intention to adopt and use e-government services in Jordan

This study was undertaken with the primary aim of identifying, examining and providing an un-derstanding of the factors that could affect citizens ’ intention to adopt and use e-government ser-vices in Jordan. The preliminary research model used here had been developed from the Tech-nology Acceptance Model by incorporating additional constructs from other models, namely web trust and perceived risk. A self-administered questionnaire was completed by the selected sample. The response rate was 42.5 percent. The data were analyzed using parametric statistics including ANOVA and MANOVA. The finding of this study revealed that there were four main factors that af-fected citizens ’ intention to engage in electronic government services; these were perceived ease of use, perceived usefulness, perceived risk, and trust in electronic channels. A practical implica-