Consensus and diversity regarding overtourism: the Delphi-study and derived assumptions for the post-COVID-19 time

This research focuses on the phenomenon of overtourism with the aim of demonstrating both the plurality of views on overtourism; and the fact that a consensus is identified using the Delphi method. The Delphi survey points out the focus areas within destination management, product development, economic mechanisms to balance tourism demand, as well as innovative approaches for destination management and governance. The scope of the present Delphi-study is to discover a sustainable strategy-approach to Destination Management Organisations to tackle overtourism: the authored strategic considerations are derived on the basis of the research with the empirical results analysed for the post-COVID-19 future. The research suggests destination resilience as an applied concept for preventing overtourism and/or managing its negative multi-facet effects for the purposes of advanced sustainable development in the post-COVID-19 perspective. Preventive, self-regulating and innovative approaches are required at the level of destination management.