价值主张
市场情报
价值(数学)
顾客价值
命题
业务
产业组织
营销
知识管理
计算机科学
微观经济学
经济
机器学习
认识论
哲学
利润(经济学)
作者
Lixu Li,Yang Tong,Yaoqi Liu,Shuili Yang
出处
期刊:IEEE Transactions on Engineering Management
[Institute of Electrical and Electronics Engineers]
日期:2024-01-01
卷期号:: 1-12
标识
DOI:10.1109/tem.2024.3364255
摘要
Although artificial intelligence (AI) is becoming increasingly commonplace, many firms are still struggling to develop viable AI initiatives. Drawing on the dynamic capabilities theory (DCT), this paper proposes a new framework to explore the relationships among AI-enabled customer value proposition capability (AI-CVPC), two customer response capabilities (i.e., response speed and response expertise), environmental heterogeneity, and market performance. The results from 400 Chinese firms across various sectors reveal that response speed and response expertise are two key mediators that link the positive association between AI-CVPC and market performance. More interestingly, environmental heterogeneity enhances the mediating role of response expertise, rather than the mediating role of response speed. This paper contributes to the current AI-related business literature by developing a new moderated mediation model that explains the association between AI-CVPC and market performance. These findings also shed fresh light on the areas that firms should prioritize when developing their AI initiatives.
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