Ensuring the logistics of the last mile from the perspective of distribution companies

In recent years, last mile logistics has been a serious issue, mainly because customers expect fast and reliable delivery of their order, no matter where they buy it or order it. Distribution companies are forced to develop innovative solutions for the delivery of goods to customers to meet their needs and meet their requirements. In the world, drones or autonomous vehicles, for example, are already used to deliver certain types of goods within the last mile, but in most cases traditional methods such as postal and courier services are used to deliver goods. The aim of the article is to state the possibilities of delivery of goods to customers, which are currently offered by distribution companies in Slovakia. For this purpose, the individual methods of delivery of goods, which are offered to customers by distribution companies and e-shops, were compared, evaluated in terms of their positive and negative aspects. Subsequently, the methods of delivery of goods in relation to the type of goods and customer requirements were investigated. The most frequently offered ways of delivering goods to customers are delivery of goods to a stone shop or a post office. On the other hand, the least offered option is the delivery of goods to an external dispensing point.