Assessing the sustainability of using drone technology for last-mile delivery in a blood supply chain

Purpose Delivery management of perishable products such as blood in a supply chain is a considerable issue such that the last-mile delivery, which refers to deliver goods to the end user as fast as possible takes into account as one of the most important, expensive and, polluting segments in the entire supply chain. Regardless of economic challenges, the last-mile delivery faces social and environmental barriers to continuing operations while complying with environmental and social standards, therefore incorporating sustainability into last-mile logistic strategy is no longer an option but rather a necessity. Accordingly, the purpose of this paper is to consider a last-mile delivery in a blood supply chain in terms of using appropriate technologies such as drones to assess sustainability. Design/methodology/approach The authors discuss the impact of drone technology on last-mile delivery and its importance in achieving sustainability. They focus on the effect of using drones on CO 2 emission, costs and social benefits by proposing a multi-objective mathematical model to assess sustainability in the last-mile delivery. A preemptive fuzzy goal programming approach to solve the model and measure the achievement degree of sustainability is conducted by using a numerical example to show the capability and usefulness of the suggested model, solution approach and, impact of drone technology in achieving all three aspects of sustainability. Findings The findings illustrate the achievement degree of sustainability in the delivery of blood based on locating distribution centers and allocating drones. Moreover, a comparison between drones and conventional vehicles is carried out to show the preference of using drones in reaching sustainability. A sensitivity analysis on aspects of sustainability and specifications of drone technology is conducted for validating the obtained results and distinguishing the most dominant aspect and parameters in enhancing the achievement degree of sustainability. Originality/value To the best of the authors’ knowledge, no research has considered the assessment of sustainability in the last-mile delivery of blood supply chain with a focus on drone technology.