惊喜
价(化学)
预测(人工智能)
广告
业务
营销
心理学
社会心理学
计算机科学
量子力学
物理
人工智能
作者
Aditya Gupta,Meike Eilert,James W. Gentry
标识
DOI:10.1016/j.jretconser.2018.11.017
摘要
Consumers frequently purchase self-gifts, i.e. gifts for themselves, for a variety of reasons. Recently, certain items bought as self-gifts have begun to incorporate an element of surprise, as in the case of subscription boxes. Little is known to date, however, about how surprise can influence the self-gifting process. Through a qualitative study, we develop a multi-stage framework illustrating how surprise: (a) transforms the initial stages through heightened anticipation and immersion, and (b) bifurcates the final stage depending on the outcome valence, i.e. positive or negative surprise. Implications for manufacturers and retailers of such products and experiences are then discussed.
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