ICT as an Instrument of Enhanced Banking System

This study investigated the role of Information and Communications Technology in an enhanced banking operation using Diamond Bank Plc, Imo State as a case study. The study was motivated by the fact that most industries, financial institutions rely on gathering, processing, analyzing, and providing information in order to meet the needs of customers. It was based on data primarily, collected from both the primary and secondary sources which seek to investigate role of Information and Communications Technology in the banking industry. This piece of work, through direct investigation, interviews and questionnaires used to examine the role of Information and Communication Technology, plays in the banking industries and how it has affected the employment generation in the industries. It was gathered that ICT has positively affected the bank, the employees and the customers. The result also shows the application has improved banking services, maintained high level of proficiency and efficiency, reduced the long time spent on queues and brought about increase in employment opportunities.