Analysis of Organization and Individual Factors to Resolving the Technostress on Employees

The application of information technology provides many benefits for humans, such as higher productivity and efficiency. However, it has some adverse effects. One of the negative effects of technology is technostress. Technostress is a negative psychological state associated with threats to new technology, leading to anxiety, mental exhaustion, and scepticism. Previous research has shown the role of organisation and individual factors in technostress. However, until this research was written, the relationship between organisational factors and individual factors in resolving technostress in employees is unknown. Therefore, this study will explore the relationship between these factors. This research use a qualitative method. We collected interview data by conducting semi-structured interviews. There are ten source people with the interview duration of 414 minutes. The result found are organisational factors and individual factors can resolve technostress experienced by employees. This research is expected to provide a new understanding of how technostress is managed in individuals and organisations and can limit the impact of technostress on their employees.