Personas: The Linking Pin in Holistic Design for eHealth

Personas, lively descriptions of distinctive user groups for a technology, have the potential to be a useful tool for designing useful and usable eHealth services. In this paper we discuss the role of personas in a holistic design approach for eHealth: the CeHRes roadmap. We show, using the case of a mobile tick and Lyme tool, how one can develop personas and how one can use these personas in future design efforts. We argue that they can be useful for creating requirements and eHealth design, can be the basis for the development of scenarios that guide problem analysis with stakeholders, and finally, can inform both formative and summative evaluations.