A Multi-Level Conceptualization of Empathy to Explain How Diversity Increases Group Performance

This paper focuses on affective empathy and the role it plays in explaining how diversity may increase groupperformance in organizations. It suggests that both individual-level empathy and group-level empathy are keymechanisms that explain how people in diverse groups may work harmoniously together and increase theoverall group performance. Finally, the paper addresses the theoretical and practical implications of amulti-level conceptualization of empathy and it provides recommendations for future research.