成熟度(心理)
能力成熟度模型
竞争优势
过程管理
战略管理
服务集成成熟度模型
过程(计算)
计算机科学
独创性
概念模型
供应链
业务
订单(交换)
知识管理
营销
程序设计语言
软件
法学
财务
发展心理学
操作系统
数据库
政治学
心理学
创造力
作者
Inêz Manuele dos Santos,Caroline Maria de Miranda Mota,Luciana Hazin Alencar
出处
期刊:Business Process Management Journal
[Emerald (MCB UP)]
日期:2021-03-08
卷期号:27 (3): 742-778
被引量:4
标识
DOI:10.1108/bpmj-02-2020-0055
摘要
Purpose This paper aims to propose a conceptual framework to integrate a maturity model to the supply chain (SC) strategy, in order to understand how a maturity model can be useful in diagnosing and developing the capabilities of SC business processes (BPs) to meet SC's strategy. Design/methodology/approach The proposed framework was based on an SC strategy framework, in which a maturity model was added in order to diagnose and identify SC process capabilities that need to be developed, per maturity level, according to the type of SC strategy and the competitive strategy. A grid was proposed to analyze the relationship between them. An exploratory case study (multiple cases) was applied to verify the applicability of the model. Findings Findings indicate that a maturity model can delimit and align, as far as the company needs to reach, the SC strategic interests with the company's competitive objectives. However, some barriers and facilitating factors implicit can impact on this alignment. It is also noted that the maximum level of SC management (SCM) maturity may not be in the strategic interest of the company. Originality/value Due to the few empirical studies on the value of maturity models, this research contributes to the understanding of the usefulness of an SC process maturity model for the SC strategy. Moreover, the framework can show how a maturity model can serve as a parameter and guide to develop the capabilities of processes, resources and activities to meet the SC strategy and the reach of the competitive strategy.
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