兴旺的
验证性因素分析
比例(比率)
弹性(材料科学)
探索性因素分析
适应性
抗性(生态学)
业务
心理学
营销
管理
地理
经济
服务(商务)
心理治疗师
物理
热力学
生物
地图学
生态学
作者
Jiangchi Zhang,Chaowu Xie,Alastair M. Morrison,Zhibin Lin
标识
DOI:10.1080/13683500.2023.2203854
摘要
This research aims to address the lack of research on hotel employee resilience during a crisis (HERC) and the absence of a measurement scale to assess it. A mixed-method approach was used to conceptualize HERC, identify its dimensions, and build a measurement scale. In Study 1, an online survey of 69 employees from upscale hotels was conducted, revealing a five-factor HERC model comprising resistance, adaptability, cooperation, restoration, and thriving. Study 2 developed preliminary measurement items for HERC, which were refined through exploratory factor analysis (EFA). Study 3 conducted another round of surveys and used a confirmatory factor analysis (CFA) to verify the factors generated from the second study. This research provides a comprehensive five-factor model of employee resilience during a crisis and a corresponding measurement scale, offering a theoretical foundation for hotel managers to develop effective strategies to manage crises.
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