6 Abstract Behavioural Operations Management is a multi-disciplinary branch of 7 OM that explicitly considers the effects of human behaviour on process and system 8 dynamics, influenced by cognitive biases and limitations, social preferences and 9 perceptions of cultural norms. Conversely this domain also concerns itself with the 10 effect of process and system dynamics on human behaviour, hence viewing human 11 behaviour as critical in not only its direct and moderating effects but also in its 12 mediating role between operating policy change and connected outcomes. In this 13 chapter we discuss insights from the various contributing research literatures, as 14 well as an overview of theory and methods applied. We cite the most influential 15 papers in the Behavioural Operations Management literature in our discourse. 16