Study on the Theory and Its Key Supporting Technologies of the Emergency Operation Management

To enrich the operation management theory and guide the practice of enterprises,emergency operation management(EOM) theory framework and key technologies have been studied.EOM is defined as the responding management and control to the whole process of product manufacturing and service providing facing emergency.The process of EOM,including plan formulation,monitoring and pre-warning,emergency organization establishment,strategies determination and implement,effect evaluation,summary and improvement,is put forward.The EOM theory framework is constructed from aspects of operation management contents,EOM body and stages.The research demonstrates that reasonable planned EOM system and procedure are significant to enterprises dealing with emergency,and robust planning and constraint satisfying optimization are critical technologies for EOM.